Payment, Shipping & Returns
www.shop.newbornsession.com accepts the following payment methods:
Most major credit/debit cards
PayPal (to pay with PayPal, choose the PayPal button at checkout)
Do you have a minimum order amount?
You can order as many products as you need.
Will I receive an order confirmation after my order?
Yes. You will receive a confirmation via email immediately after your payment is received.
How will my order be shipped?
www.shop.newbornsession.com uses official postal services for most orders:
Polish Post Priority Domestic,
Polish Post - Priority Shipping Abroad,
Patron Service (Express International Shipping.
We ship from POLAND, Europe.
The postal service delivers Monday through Friday. We know how important is to act fast. It depends on the country but we try to send our products immediately (max. withnin 48 hours) as soon as possible.
Where do you ship?
We ship worldwide! Just select your country when checking out and shipping costs will be calculated automatically. We ship mostly international orders and the delivery takes anywhere from 2-21 days worldwide, though in very rare instances packages may take as long as 8-12 weeks to arrive if a package is delayed by the post office (please note that the post office only gives estimates on shipping times and does not guarantee delivery by a certain date unless you have chosen Patron Service as your shipping option). All packages shipping internationally will include either a tracking number or customs number. Because international packages do not include insurance, by placing your order you agree that you will not hold shop.newbornsession.com responsible for any package that is lost in transit that has shipped outside of Poland. If you are outside of Poland please check with Customs prior to contacting us about your order in case they are holding it for collection of duties and/or taxes (we do not pay taxes or duties as this is the responsibility of the buyer).
Please Note: on international packages Polish Post only allows up to a certain size package. In the event that your order is too large to be shipped together we may have to split your order into two orders. If this happens we may have to charge additional shipping to cover the cost and will email you to collect the remaining amount. But do not worry. It happens very rarely.
How long will my order take to ship?
Most orders ship within 48 hours (weekends and holidays excluded). Business days are Monday - Friday 8am - 5pm.
If you need your order shipped immediately please e-mail us or choose Patron Service (Express International Shipping)!
Do you accept returns?
It is our goal to make sure you are completely happy with your purchase but understand that this may not always be the case. Please keep in mind that photographers use various lighting techniques in their photo shoots which may show the coloring of the item a little differently but we try to include a photo if possible that shows the true color, therefore we cannot accept returns based on color differences. Also, because these are items that are placed on newborn babies, we cannot accept returns or exchanges once the package we mail has been opened without prior approval. Unopened packages may be returned with a 25% restocking fee charged (this covers the time it took to make your items) and no refund on shipping. If your item is damaged please contact us for return instructions, the original packaging must accompany the return no exceptions. If you must cancel an order prior to shipping, you must do so within 3 hours, canceling after the 3 hours but prior to shipping will be charged a 25% restocking fee to cover the time it took to make your items. Thank you so much for your understanding.
What if I don't receive my order?
If for some reason your order does not make it, please contact us, we will attempt to locate it for you. Please note: If your package tracking shows that the package has been delivered we cannot file an insurance claim or issue a refund.
Are your items safe for babies?
Yes. We love babies!
Disclaimer: Please do not leave infants unattended when using our props. Most of the items on this site are designed to be used by experienced photographers as photo props and not as every day wear and may pose a hazard to newborns if left unattended. shop.newbornsession.com cannot be held responsible for failure to comply with this disclaimer.
Office: 0048 691945730